Data protection

1ex bet Privacy Policy — How Your Data Is Protected

Your personal data is completely safe with us. This Privacy Policy clearly explains how 1ex bet collects, uses, and protects your information. We believe transparency is the best security.

Last updated: January 2026 256-bit SSL GDPR Compliant
SSL Encryption

Bank-grade security

No third parties

Data is never sold

Your Rights

View or delete your data

Fully in Bengali

Read in your own language

1Introduction & scope

Welcome to the 1ex bet Privacy Policy. This policy explains how we collect, use, and protect the personal data of our platform users. By using our website or app, you are considered to have agreed to this Privacy Policy.

This Privacy Policy applies to users accessing our services from Bangladesh and other countries. We strive to comply with international data protection standards and treat user privacy as our highest priority. 1ex bet believes that your data belongs to you alone — we use only the minimum information necessary to deliver our services.

This policy is written in Bengali for the convenience of users in Bangladesh. The English version shall prevail in the event of any legal dispute. We update this policy regularly and will notify you of any significant changes.

This Privacy Policy was last updated in January 2026. We encourage you to visit this page regularly.

2Information We Collect

1ex bet only collects information that is necessary to provide our services. We never gather unnecessary or excessive data. A full list of what we collect is provided below.

Data type Example Collection methods
Identity information Name, date of birth, national ID number Registration form / KYC verification
Contact information Email address, mobile number Registration form
Financial Information BKash/Nagad number, transaction history Payment processing
Technical information IP address, browser type, device ID Automatically
Usage data Game history, login times, preferences Platform operations
Location Data Country & city (approximate, based on IP) Automatically
  • All information provided during registration is stored securely.
  • Documents submitted for KYC verification are stored on encrypted servers.
  • Financial data is never stored in full; only transaction references are retained.
  • Data collected through cookies and tracking pixels is used solely to improve our services.

We never collect or store your full payment card number or bank password.

3Purpose of data use

1ex bet uses your information solely to operate its services, improve them, and meet legal obligations. We never sell your data to third parties for profit. Below are the key reasons we use your information, as outlined in our Privacy Policy.

  • Account Management: To create, verify, and properly manage your account.
  • Transaction processing: To securely process deposit and withdrawal requests.
  • Security verification: To prevent fraud and unauthorized access.
  • Legal Compliance: To comply with AML and KYC regulations.
  • Service improvement: Analytics to improve your experience.
  • Support services: To resolve issues quickly and effectively.
  • Marketing communications: To send you promotions and offers with your consent.

You can opt out of marketing emails or SMS at any time by contacting our support team.

4Data storage & security

1ex bet protects your personal data to the highest industry standards. Our servers are secured with 256-bit SSL encryption — the same technology used in the banking industry. Data is accessible only to authorized personnel, and all access is logged.

Our data centers meet international security standards and undergo regular third-party security audits. Your data is stored across multiple backup servers to prevent any loss in the event of a technical issue.

  • All data transfers are encrypted using TLS 1.3 protocol.
  • Passwords are never stored in plain text; bcrypt hashing is used.
  • Accounts are automatically secured when a suspicious login attempt is detected.
  • Data retention period: unlimited for active accounts; up to 5 years for closed accounts as required by law.
  • Users will be notified within 72 hours if a security breach is detected.

Never share your account password with anyone. No 1ex bet employee will ever ask for your password.

5Data sharing with third parties

1ex bet never sells your personal data or shares it with third parties for commercial purposes. However, limited information may be shared with trusted partners where necessary to operate our services.

  • Payment providers: With services such as bKash, Nagad, and Rocket to process transactions.
  • KYC Services: With authorized verification agencies for identity verification.
  • Technology partners: With cloud and security service providers for platform operations.
  • Legal Authorities: In response to a legal order or request from a regulatory authority.

All third-party partners are contractually bound to comply with our privacy standards. We ensure that only the minimum necessary data is shared.

A Data Processing Agreement (DPA) is executed for every instance of data sharing with third parties, ensuring the protection of your information.

6Cookies & Tracking

1ex bet uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser. They help improve your experience and keep the platform running smoothly.

  • Essential Cookies: To maintain login sessions and for security purposes — these cannot be disabled.
  • Functional Cookies: To remember your preferences and language settings.
  • Analytics cookies: To understand which pages are used most — without identifying individual users.
  • Marketing cookies: To show you relevant offers based on your preferences.

You can disable non-essential cookies through your browser settings. However, doing so may limit some features of the platform.

7Your Rights

As a 1ex bet user, you have several important rights regarding your personal data. We respect these rights and aim to respond to any request promptly — typically within 30 days.

Right to access your data

You have the right to know what data we hold about you. Submit a request to our support team and we will respond within 30 days.

Right to rectification

If any of your information is incorrect, you may request a correction. Provide the relevant proof and we will update it promptly.

Right to erasure

After closing your account, you may request deletion of your data, except where retention is required by law.

Right to restriction of processing

You have the right to request that the processing of your data be restricted under certain circumstances.

Right to data portability

You may request an export of your data in a standard format.

Right to Object

You have the right to object to the use of your data for marketing or profiling purposes.

8Minor protection

1ex bet is an adult gaming platform. We do not serve anyone under 18 or knowingly collect data from minors. Age is verified at registration, and proof of age is required as part of the KYC process.

If we become aware that a minor has created an account on our platform, that account will be immediately closed and all collected data will be deleted. If a parent or guardian believes their child is using our site, please contact our support team.

Registration is strictly prohibited for individuals under 18. The use of parental control software is strongly advised.

9Policy changes

1ex bet may update this Privacy Policy from time to time. We revise it in response to service changes, legal requirements, or user feedback. After each revision, the "Last Updated" date at the top of the page will reflect the change.

We will notify you in advance via your registered email or SMS of any significant changes. Continued use of the platform will be considered your acceptance of the updated policy. We encourage you to visit this page regularly.

We will notify you of any significant changes at least 14 days in advance.

10Contact

For any questions, requests, or complaints regarding our Privacy Policy, you can reach our dedicated privacy team. We typically respond within 24–48 hours.

  • Email: [email protected]
  • Live chat: Via live chat directly on the platform, 24/7, seven days a week
  • Support: Log in to your account and raise a ticket through the Support section.

Our Bengali-speaking support team is always ready to answer any questions you have about your privacy.

Why Our Privacy Policy Is Different

Key data protection features at 1ex bet that keep you safe

End-to-End Encryption

Every data exchange between your device and our servers is protected by 256-bit SSL/TLS encryption. No third party can intercept or read your data.

TLS 1.3
Your data is never sold

We make an explicit commitment — your personal data will never be sold to third parties. Our business model does not rely on selling data.

Committed
Transparent Data Usage

Everything we collect and how we use it is clearly stated in this Privacy Policy. There are no hidden agendas.

Fully transparent
Full control is in your hands

You have full control to view, correct, or delete your data. Contact our support team at any time to exercise your rights.

Your Control
Regular security audits

Our systems are regularly audited by third-party cybersecurity experts. Any vulnerabilities identified are resolved immediately.

Audited
Full policy in Bengali

Our Privacy Policy is available in full in Bengali so that users in Bangladesh can understand everything in their own language.

In Bengali
Safe & trusted Get Started

Your data is safe — play with complete peace of mind

Now that you have read the 1ex bet Privacy Policy, you can see how well your data is protected. Go ahead and create your account with confidence and enjoy the best gaming experience.

SSL Secured Your data is never sold Support in Bengali
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